Privacy Policy - StoneDeafPilots

1. Introduction – Our Commitment to Your Privacy

At StoneDeafPilots.com, we are steadfast in our commitment to protecting your personal data and respecting your privacy. We understand that the trust you place in us requires responsible stewardship of your information. This Privacy Policy outlines how we collect, use, store, and protect the personal data you provide when using our website. We act in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Scope of the Policy and Data Controller Role

This Policy applies to all visitors, users, and others who access or interact with StoneDeafPilots.com (“the Website”). For the purposes of applicable data protection legislation, StoneDeafPilots.com is the Data Controller of your personal data. All inquiries regarding this Policy, data processing, or your rights under applicable law should be directed to [email protected].

3. Categories of Data Processed

We may collect and process the following categories of personal data:

a. Usage Data
Information about how you use and interact with our Website, including IP addresses, browser types and versions, time zone settings and location, login data, session durations, page interaction information, clickstream data, and other diagnostics.

b. Account Data
Personal information provided when you create an account on our site, such as your full name, postal address, email address, and telephone number.

c. Profile Data
Details about your interests, shopping behavior, product preferences, order history, and other profiling metrics used to enhance user experience and service personalization.

d. Communication Data
Records of any correspondence with us, including customer support tickets, contact form submissions, and email communications.

e. Technical Data
Device and platform-specific data, operating system feedback, browser extensions and settings, mobile identifiers, and security configurations relevant to your use of the Website.

f. Transaction Data
Information related to your purchases on the Website, including payment details (processed securely by third-party providers), shipping addresses, and billing records.

g. Preference Data
Marketing and communication preferences, newsletter subscriptions, consent selections, user feedback, product wishlists, and engagement with promotional content.

4. Legal Bases for Processing

We process personal data under several legal justifications:

– Contractual Necessity: Where processing is required to fulfill a contract with you, such as processing orders or delivering services.
– Consent: For specific purposes like email marketing or placing non-essential cookies, we will obtain your explicit consent, which you may withdraw at any time.
– Legitimate Interests: Where processing is required for operational effectiveness, Website security, service improvement, fraud prevention, and similar activities; always balanced against your rights and freedoms.
– Legal Obligation: Where we are legally required to retain or disclose data under applicable legislation.

5. Your Rights Under GDPR and CCPA

Subject to requirements and limitations under applicable data protection law, you have the following rights:

– Right of Access: Obtain confirmation regarding processing of your data and access to the data itself.
– Right of Rectification: Correct inaccurate or incomplete personal data.
– Right to Erasure (“Right to Be Forgotten”): Request the deletion of your personal data, subject to our legal obligations.
– Right to Restriction: Request limited processing of your data under certain conditions.
– Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.
– Right to Object: Oppose processing activities based on legitimate interests or direct marketing.
– Right to Opt-Out (CCPA): Request that your personal information not be “sold” as defined under the CCPA.

To exercise these rights, please contact us at [email protected].

6. Security Measures

We take the protection of your personal data seriously. Our measures include:

– End-to-end encryption for data transmitted to and from the Website.
– Role-based access controls and authentication protocols.
– Regular backups stored in secure environments.
– Ongoing staff training on data confidentiality and cyber hygiene.

Despite our best efforts, no security measure is entirely impervious, and users are encouraged to maintain strong passwords and secure their own accounts accordingly.

7. International Data Transfers

We may transfer personal data to countries outside your jurisdiction, including to third-party service providers located in jurisdictions lacking the same data protection standards. In such cases, we ensure adequate safeguards through mechanisms such as Standard Contractual Clauses approved by the European Commission or reliance on data transfer adequacy decisions, where applicable.

8. Data Retention

We retain your data only for as long as necessary to fulfill the purposes identified in this Policy:

– Usage & Technical Data: up to 18 months
– Account & Profile Data: as long as the account remains active, and up to 7 years thereafter
– Communication Data: 3 years from date of last correspondence
– Transaction Data: retained for a minimum of 7 years for compliance and financial reporting
– Preference Data: until consent is withdrawn or after 2 years of inactivity

9. Cookie Policy

Our Website uses cookies and similar tracking technologies categorized as follows:

– Essential Cookies: Required for the core functionality of the Website.
– Functional Cookies: Enable enhanced features such as remembering preferences.
– Analytics Cookies: Help us understand how users interact with the Website to improve performance.
– Performance Cookies: Monitor system performance and loading times.

You will be prompted to accept or reject non-essential cookies upon your initial visit.

10. Cookie Management & Legal Compliance

In accordance with GDPR and CCPA, you have the right to modify or withdraw your cookie consent at any time. A cookie management module is available on StoneDeafPilots.com, allowing you to:

– View detailed categories of cookies in use
– Adjust or revoke consent preferences
– Obtain guidance on how to manage cookies via browser settings

We do not knowingly “sell” your personal information, as defined by the CCPA.

11. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If we become aware that a child under 13 has submitted personal data to our Website, we will take steps to delete such data promptly. Parents or legal guardians who believe their child has provided us with data are encouraged to contact us at [email protected].

12. Policy Updates

StoneDeafPilots.com reserves the right to revise this Privacy Policy at its discretion. Any changes will be posted on this page. Where material changes occur, we will endeavor to notify users through available communication channels and, where required by law, obtain renewed consent.

13. Contact Us

For questions regarding this Privacy Policy or if you wish to exercise your data rights, please contact:

Email: [email protected]
Website: https://stonedeafpilots.com

We are committed to complying with all applicable data protection laws and safeguarding your privacy. You are encouraged to contact us with any concerns relating to your information or our data handling practices.